Jira Service Management trainingActonic – Unfolding your potential

Jira Service Management Training

Unfold the full potential of your service team!

Jira Service Management (formerly Jira Service Desk) by Atlassian is an IT service management and enterprise service management platform that enables you to configure your customer service or service for internal employees central and effectively.

We, as an Atlassian partner, have many years of experience with Atlassian products and are therefore your perfect partner for an introduction into the Jira Service Management user interface. You will be able to apply various ways of using the service management tool and customize it to the needs of your company.

Jira Service Management Training

Training content

Topic & target group Content Duration
Jira Service Management basics
  • How is Jira Service Management structured and concepted?
  • How can customers send requests?
  • How can customer requests be overviewed?
  • How can support requests be processed by service employees?
  • How can queues be created?
  • Comments and their specialities
  • Integration of the confluence knowledge base
  • How can customers and organizations be created and administered?
  • How are approvals structured?
  • How can processes be automized?
90 minutes


Jira Service Management by Atlassian is a service software that helps you to structure your customer support in an effective and central way. Your customers can fill in a support form in the ticket system and notify you thereby about their support needs. Based on this support request, your support team can processes the request afterwards. Furthermore, the portal provides the chance to amplify collaborations in your service team and incorporate other departments like the development team in the service process.

Our Jira Service Management trainings are always customized to the knowledge and needs/goals of our customers. Therefore, it is suitable for every client, no experience needed.

You decide: You can book an online training, invite us to your office or visit us in our office in Stuttgart.

Our Jira Service Management training normally takes up around 90 minutes. But we are flexible: If it is needed, we will provide you a longer training based on your needs.

The training can be held in English or German.

Every training is held by one of our consultants. They are certified Atlassian experts, with great experience from working on multiple customer projects. 

Normally in the beginning of every training the Jira Service Management, the basics are thematized. If you have questions on specific topics or have problems in certain projects, we are always willing to answer those questions. You can influence your training structure. For getting to know the user interface practically, it is always useful for you to schedule a live-demo as well. After the training, every question you might have, will be answered by our consultant.

You can always contact us via mail or the contact form below so that we can create an individual training plan with you.


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