Support | Actonic – Unfolding your potential


Actonic concept of holistic IT service would be incomplete without excellent customer support. Our customer support team will leave no questions unanswered and no issues unresolved. In order to provide end-to-end customer service, we have subdivided our support system into three levels. It allows us to solve even the most complex problems quickly so that you can get back to your work as soon as possible. On the 1st level, we take care of authorization management, project creation or login issues. On the 2nd level, our customer support team deals with technical requests such as field creation, workflow customization, add-on enhancements, etc.  The 3rd level of support is responsible for development tasks connected with specific requirements and tailor-made solutions.

You can always rely on our Customer Support team …

  • … when you have questions about existing software, e.g. Atlassian Jira, Confluence, Bitbucket or Bamboo.
  • … when you have questions about the plug-ins or add-ons/apps you use.
  • … during and after new software implementation.
  • … during and after software migration.