IT Support for Atlassian products (Jira, Confluence & Co.) | Actonic GmbH

100 % effort for 360° Atlassian Support Solutions

Are your teams struggling with bugs in IT systems like Jira and Confluence? Do you wish for an expert for migration, installation and system adaptation? When questions, bugs and wishes appear in your daily routine, you are in need of a flexible and reliable Atlassian support partner like Actonic.

We are your problem solver and company of action. With short response time we enable a stable Atlassian environment and support you in:

  • Questions concerning your Atlassian toolstack
  • installation and login problems
  •  and with individual development requirements
Support_key_visual_final

Yes, I'm interested in Actonic support services. Please contact me.

E-Mail:

Advantageous all around

  • German- & English-speaking support
  • Proactive support for complete Atlassian toolstack
  • Guaranteed SLAs & better Performance
  • Flexible & customized supporting contracts
  • Collaboration with partners
  • Individual solutions & developments

Powerful IT support for powerful teams

Our support packages

With our individually customized support packages for Jira, Confluence and Co., you are able to stay focused on what you can do best – your daily business. Our international Atlassian support team, partially based in Stuttgart, is taking care of the rest!

Silver Gold Platinum
Pricing

up from 8.000 € / year

up from 700 € / month

up from 14.000 € / year

up from 1.200 € / month

up from 25.000 € / year

up from 2.000 € / month

Response time 48 hours 24 hours Incidents 2 hours

Others 8 hours

Availability Mo-Fr
9am-5pm
Mo-Fr
9am-5pm
Mo-Su
7am-7pm
Allocation per year / month 5 days per year
/ callable max. 1 day per month
10 days per year
/ callable max. 2 days per month
15-25 days per year
/ callable max. 5 days per month
Mail Support
Service Hotline
1st, 2nd & 3rd Level Support
Application support & consulting
Escalation management

Found the right package? Have individual requirements?

Yes, I'm interested in Actonic support services. Please contact me.

E-Mail:

You can rely on our IT support team if ...

  • … a problem occurred and you need a quick solution for Jira or Confluence.
  • … you are looking for a long term solution for your Atlassian IT system or plugins.
  • … you are planning on extending your workflows and processes.
  • … you would like to save costs.
  • … you have questions for your current Atlassian software.
  • … you are installing or migrating new software and apps or have done so in the past.
  • … you wish for more efficiency & contentment of your users.

360° support with extensively, individual solutions

As Actonic partner you need support for your upcoming projects?
For trouble-free business processes you are looking for support experts?

Yes, I'm interested in Actonic support services. Please contact me.

E-Mail:

Most common questions answered

Oftentimes Jira, Confluence and Co. are crucial for daily business of agile teams, which is why they should work perfectly.

In order to maintain a great user experience and productive daily business for Atlassian users of different systems, instances, tools and apps an agile and experienced support team is requested – for installation, daily use and individual development. With the external, on-demand support from Actonic you save unnecessary support costs.

Our support customers belong to various industries and company sizes. They contact us after successful consultation, implementation projects or training sessions.

In addition to that we also collaborate with our partners in case of capacity shortage for support projects.

  • Users have issues with installing Atlassian tools
  • Users have issues with logging into Atlassian tools
  • Users have issues with permission settings
  • Users need help with handling of an app
  • Users are not able to find different buttons, custom fields etc.
  • Customers request assistance with project creation in Jira or Confluence
  • Customers would like to add new apps and need assistance
  • Customers would like to reach out to other app vendors to talk about implementation

In order to request our support service, you simply send a non-committal request through our contact buttons on this page. Afterwards we will get in touch with you with an offer or to discuss the details. When the support contract is set up, we will start with working on your support requests.

Setting up a support contract is mostly done by stakeholders, managing executives, team or project leads and system admins. Sending in single requests can be done by system users themselves or by their supervisors, e.g. admins. This can be defined in your support contract.

Our support team is divided into 3 level: 1st, 2nd and 3rd Level. Depending on the topic and its’ complexity your request will be categorized and taken care of. Our support team is bilingual (German and English) with a respective IT background. Your benefit: Our support team is not only working on your tickets, but giving you additional advice to some degree as well.

1st Level

  • First customer contact
  • Classification & Documentation
  • Issue analysis
  • Quick first solutions for smaller problems & requests (e.g. creating project, permission adjustments)
  • Forwarding to 2nd level support

2nd Level

  • IT specialists
  • Installation & issue solving
  • Contacting other vendors
  • Checking app documentations for you
  • Maintenance (of database)
  • Frontend & backend support

3rd Level

  • IT experts / software developers
  • Expert knowledge & solutions
  • Setting up test environments
  • Research & development of new solutions

When you booked contingent is used up, but further requests appear, we will get in contact and discuss a contact renewal.