IT Support | Actonic – Unfolding your potential

100 % effort for 360° Atlassian Support Solutions

Are your teams struggling with bugs in IT systems? Do you wish for an expert for migration, installation and system adaptation? When questions, bugs and wishes appear in your daily routine, you are in need of a flexible and relaible support partner like Actonic.

We are your problem solver and company of action. With short response time we support you in:

  • Questions concerning your IT system in the Atlassian toolstack, 
  • installation and login problems,
  •  and with individual development requirements.

Powerful IT support for powerful teams

Our support packages

With our individually customized support packages, you are able to stay focused on what you can do best – your daily business. Our international IT support team, partially based in Stuttgart, is taking care of the rest!

Silver Gold Platinum

up from 8.000 € / year

up from 700 € / month

up from 14.000 € / year

up from 1.200 € / month

up from 25.000 € / year

up from 2.000 € / month

Response time 48 hours 24 hours

Incidents 2 hours

Others 8 hours

Availability Mo-Fr
Allocation per year / month 5 days per year
/ callable max. 1 day per month
10 days per year
/ callable max. 2 days per month
15-25 days per year
/ callable max. 5 days per month
Mail Support
Service Hotline
1st, 2nd & 3rd Level Support
Application support & consulting
Escalation management

Housing packages

Silver Gold Platinum

more information will follow shortly

more information will follow shortly

more information will follow shortly

Found the right package? Have individual requirements?

You can rely on our IT support team if ...

  • … a problem occurred and you need a quick solution.
  • … you are looking for a long term solution for your IT system.
  • … you are planning on extending your workflows and processes.
  • … you would like to save costs.
  • … you have questions for your current Atlassian software.
  • … you are installing or migrating new software or have done so in the past.
  • … you wish for more efficiency & contentment of your users.

Advantageous all around

  • German- & English-speaking Support
  • Solutions for complete Atlassian toolstack
  • Guaranteed SLAs & better Performance
  • Flexible & customized supporting contracts

360° support with extensively, individual solutions