When working in a Service Management support team, you as a member or a team lead will need to know some key metrics for activities. Our Report Builder report “Key metrics for activity” helps you to get more insight and compare different metrics in your platform of support.

The report gives you at-a-glance metrics for:

• created and solved tickets
• number of comments
• active authors
• and much more

For each report you can see the percentage of change compared to the previous 7 or 30 days.

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