Development Blog

Get to know our 6th Report Builder report called “Service Management: Key metrics”. It quickly and simply displays two key metrics, namely Tickets created in last 30 days and median first reply time

Our 5th Report Builder report is helping you to gain insight into important key metrics for your suppor team. It showcases the changes in percentages, comparing the last 7 and 30 days.

In this new Report Builder release, we’ve added Russian as a new language. In addition, the app remembers the report configuration when you save a report. You are able to save a lot of time, when you are creating a new report now.

In our new Report Builder release we’ve added two new reports called “Calendar” and “Lead time”. They will support users in getting an oveview of important metrics in a comprehensive way.

In our newest Report Builder Release we’ve added several new features for report templates as well as for report creating. We’ve also embedded a new start page, to simplify the starting point in our app.